Returns, cancellations and repairs
Made for you — and put right if it is not.
Because every piece is cut for one person, our policy is a little different. Here it is, plainly.
01
Before cutting: cancel for a full refund
Until cutting starts, cancel from your orders page and you are refunded in full, to the card or account you paid with.
02
After cutting: no change-of-mind returns
Once your cloth is cut, the piece is being made for you alone, so we cannot take it back because you changed your mind. Please check the size guide before you order — or choose Premium and we cut to your own measurements.
03
A fault? Repaired, remade or refunded
If it arrives with a fault — not made to the size you ordered, a seam that gives way, a flaw in the making — write to us within fourteen days of delivery. We repair or remake it, and if we cannot, we refund you.
04
How to tell us
Send a message from your orders page or through contact, with a photo if you can. Every message gets a reply within one working day.